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You must be at least 18 to use Sorom. On the web, choose Create account and enter only your email address and password. Submitting the form acknowledges the displayed age, Terms and Privacy notice. You can start exploring without supplying a name, birth date, photo or personality answers.

Some actions need a completed profile or email verification; Sorom explains those requirements when you reach the action. Download the mobile app for its full onboarding and app features.

The mobile app's personality quiz asks about your preferences and travel style. ConneXions uses those answers alongside your selected interests and matching preferences to suggest travelers. A suggestion or compatibility score does not guarantee a good match or establish someone's identity or safety.

When you choose to use matching in the mobile app, add a clear profile photo, an accurate bio, your travel interests and the languages you speak. Complete the profile steps required by that feature and keep your availability current. Share only information you are comfortable making visible under your profile settings.

These profile details are not required to create an email-and-password account on the web.

Sorom has Free, Monthly and Annual plans. Free includes basic travel tools with feature limits; paid plans add higher allowances and features such as live flight tracking, offline access, email import and additional safety tools. The lean web app provides its supported basic features and directs you to the mobile app for app-only features.

Open the mobile app's subscription screen for the current feature comparison, local price, billing period and any offer. Confirm the price and renewal terms displayed by your app store before subscribing.

Eligible activity, such as an approved Interesting Place submission or a qualifying referral, can earn Sorom Points. Open Points in the mobile app to see your balance, transactions and current earning rules.

The current redemption options include an Annual membership for 5,000 points and eligible Price Check uses. Review the amount and conditions shown before confirming. Points expire after 18 months of points inactivity; this is an account-level inactivity rule, not a separate 18-month countdown for every award.

ConneXions combines personality answers, travel interests, availability and selected preferences to suggest travel companions. Review the person's profile and communicate before making plans. Matching is a discovery tool; it is not an identity check or a guarantee of compatibility.

In the mobile app, browse Solo travelers, Group travel opportunities and Circles. Solo and Group discovery have their own eligibility and matching controls. Circles are hosted activities with a meeting point, time, capacity and joining rules set by the host.

The web app shows limited previews. Requests, joining and conversations continue in the mobile app after the required profile steps.

Current request expiry is 48 hours on Free, 7 days on Monthly and no automatic request expiry on Annual. Check the request and plan details in the app for your allowance and remaining time. An expired request does not mean the other person accepted it.

A compatibility score summarizes similarities in the information used by the matching system. Where your plan allows it, open the compatibility details to understand the comparison. A higher score is not a promise of a successful trip, a verified identity or safe behavior.

Open ConneXions in the mobile app and use its preferences or filter panel. Choose the available travel, activity and discovery preferences, then save your changes. Some filters depend on your plan or verification status.

Open the person's profile or conversation in the mobile app and use the available Unmatch, Block or Report action. Read the confirmation before proceeding: unmatching removes the connection, while blocking restricts interaction within Sorom. Blocking cannot remove copies already saved outside Sorom or prevent contact through other services.

Live ConneXions is an optional mobile session for discovering eligible travelers who are currently active nearby. Choose the offered session duration and activities, then start the session. It is not limited to people you have already matched with. You can end your session early.

Choose from the durations available for your plan when starting a Live ConneXions session. Sessions expire at the selected end time, and you can stop sharing by ending the session earlier. Check the current session screen for its remaining time.

Starting a Live ConneXions session makes location-based discovery available to other eligible active participants under the feature's visibility rules. Review the location and audience information before starting, and end the session when you no longer want to participate.

Opt-in and time limits give you control, but they cannot guarantee personal safety. Avoid exposing a private address and use care when arranging an in-person meeting.

Circles are activities hosted by travelers or locals, such as a walk, meal or day trip. Each Circle shows its time, meeting point, capacity and joining conditions. Joining is available on all plans when you meet the Circle's requirements; hosting limits depend on your plan.

Use the mobile app to join or host and to coordinate through the Circle's group chat. A public preview does not reserve a spot or bypass the host's approval rules.

After an eligible connection is accepted, open its conversation in the mobile app to send a message. The lean web app does not include chat. Complete the required mobile profile steps before using social interactions.

The mobile chat supports photos, and eligible paid plans also support videos. Use the attachment control and follow the displayed file and duration limits. Uploading and delivery require a working connection; check the message state before assuming an attachment was delivered.

Yes. For your own messages, the native app changes the check indicator when the message has been read. In group conversations it can also show reader avatars and a reader list. Sorom does not currently offer a separate read-receipt privacy switch.

Use Settings > Notifications in the mobile app to adjust the available message notification preferences. For an ordinary group chat, open the group's details and use Leave group when offered. A chat linked to an itinerary follows that trip's participant controls, so manage membership from the itinerary.

Long-press a message you sent and use the available Delete action. Delete for me hides it from your own view. Delete for everyone is time-limited, so follow the options currently shown. Deletion cannot erase screenshots, notification previews or copies another person saved outside Sorom.

You can edit an eligible text message shortly after sending it by long-pressing it and choosing Edit. The current native editing window is 15 minutes. Media messages and deleted messages cannot be edited, and the option disappears once the window closes.

Open Trips and create an itinerary with its name, travel dates and currency. On the web, you can manually create and edit a private solo itinerary with your email/password account, without completing a profile.

For group planning, AI Trip Builder, Maya and other app-only planning tools, continue in the mobile app.

Sorom supports nine itinerary item types: flight, lodging, activity, restaurant, transportation, rail, car rental, cruise and miscellaneous. Each form shows fields appropriate to that type, including optional details where available.

Use place suggestions to select a venue or enter details manually. Flight schedule lookup can fill a selected flight's schedule; ongoing flight tracking is a separate paid feature.

Create or open a group itinerary in the mobile app, then invite participants through the available invitation controls. Roles determine who can edit and manage the trip. Participants can coordinate around the shared itinerary, chat and supported group decisions.

The lean web app supports manual solo trips. Its group-planning invitation directs you to the mobile app.

Use the group itinerary's voting controls to propose supported alternatives and ask participants for their preferences. Review the vote status and any confirmation step before treating an option as agreed. A missing response is not consent to a booking or a payment.

In the mobile app, record the amount, currency, payer and people included in each expense. Sorom calculates the resulting balances from those records. Currency conversion is used for comparison and display; it does not change the original expense or settle a debt.

Review the underlying entries with your group. A recorded settlement does not itself transfer money to another traveler.

Eligible plans can scan a receipt in the mobile app to extract proposed expense details. Review the merchant, amount, currency, date and split before saving or confirming the result. OCR and AI extraction can be wrong, so keep the original receipt when you need it for reconciliation.

Use the mobile itinerary's invite action and enter the person's email where offered. The recipient follows the invitation and signs in or creates an account, then accepts the valid invitation. Signing up alone does not automatically accept every pending invitation. Expired, revoked or already-used links may no longer work.

Open the itinerary's sharing or export menu in the mobile app to see the available PDF, calendar and read-only link options. Review the exported or shared information before sending it.

A public read-only link can be opened by anyone who has it; it is not restricted to itinerary members. Revoke the link when you no longer want that view available.

Submit the eligible hotel or package details and the comparison offer through Price Check. Sorom's travel agents review the request and may return an available quote. A lower price, a matching price or availability is not guaranteed.

Compare the total cost, inclusions and cancellation conditions before accepting. The web app can submit an eligible request after the required profile and email-verification steps; reservation completion continues in the mobile app.

Supported booking payments are shown at checkout and processed through the booking payment provider. Sorom's mobile subscriptions are billed through the app store used to subscribe, rather than through the booking checkout.

Plan or points requirements can apply to reservations. Review the current eligibility, total price and payment method shown before confirming.

Open an eligible Price Check quote in the mobile app and review the points options offered for that reservation. The app shows the required points, any eligible credit and the remaining amount to pay. Confirm those values before redeeming; a points balance alone does not confirm a booking.

Open the reservation in the mobile app and use Manage your trip to submit an available change or cancellation request. The travel team reviews the request under that booking's conditions. Sending a request is not confirmation that a change, cancellation or refund has been accepted.

Open the reservation detail to check its current status and available booking references. A quote or a pending payment is not the same as a confirmed reservation. Once confirmed, review the supplier details and booking policies, and use Add to itinerary where available.

Add a flight to your itinerary using its flight number and departure date. Schedule lookup can return matching flights; select the correct result and review its airports, dates, local times and time zones before saving. Manual entry is available if no suitable schedule is returned.

Ongoing flight tracking requires an eligible paid plan. It is separate from adding a flight or looking up its initial schedule.

In the mobile app, open Email Import to find your personal forwarding address and instructions. Forward a supported booking confirmation and review the extracted itinerary details; unrecognized or incomplete information may need correction.

Email Import is a paid feature. The current native limits are 10 forwarded emails per day on Monthly and 20 on Annual. Check the app for your remaining allowance and avoid forwarding unrelated personal correspondence.

Flight tracking refreshes from the flight-data provider when updates are available. It is not a continuous airline feed and a fixed refresh time is not guaranteed. Check the status and timestamp shown, and confirm urgent gate, departure or cancellation information directly with the airline or airport.

Read the flight's status label and latest available times alongside its visual indicator. Labels such as scheduled, delayed, landed or cancelled reflect the information returned by the provider; colors alone should not determine your travel decisions. Missing information does not confirm that a flight is on time.

Eligible flight tracking can notify you about supported status changes when the provider supplies them. Enable the relevant notification preferences and device permissions. Delivery depends on the data source, your connection and device settings, so also follow airline and airport announcements.

Maya is Sorom's AI travel advisor in the mobile app. You can ask for travel ideas, discuss a plan and use supported actions to work on your itinerary. Maya and AI Trip Builder are not included in the lean web app.

Review generated suggestions and confirm current opening hours, availability, prices and entry requirements with the relevant provider.

Maya can help you explore destinations, compare ideas, organize a trip and propose supported itinerary changes. It uses the context available to that conversation and feature. A recommendation is not a reservation, and generated details can require correction.

Maya can use the preferences and memories available to your account to personalize later suggestions. In the mobile app, open Maya's memory controls to review or clear saved memories. The AI data-sharing setting affects whether you can use the features that need that processing.

For supported itinerary actions, Maya shows a preview of the proposed change. Review the affected item or trip and confirm or dismiss the action. Check the result after saving; approving an itinerary suggestion does not make a supplier booking.

The current native allowances are 10 lifetime Maya messages on Free, 20 per day on Monthly and 60 per day on Annual. The app shows your available allowance and any feature-specific limits. Check that screen for current plan terms and reset information.

AI Trip Builder in the mobile app uses your destinations, dates, preferences and must-visit places to propose a day-by-day plan. Review the recommendations and generated draft, then refine it before using it.

Free currently includes one generation with refinement of that draft; Monthly and Annual support additional generations under their displayed plan terms. Suggested hotels, transfers and activities are not booked automatically.

Plan as I go is a mobile AI Trip Builder mode that focuses on the trip's anchors, such as stays, transfers and must-visit places, while leaving more of each day open. Review and replace placeholders with your actual arrangements. You can add items manually or use the mobile planning tools as the trip develops.

Before generation, the mobile app can suggest changes to the shape of your trip: city order, nights in each place, pacing, seasonal considerations and booking or budget questions. Review each suggestion and apply or dismiss it before generating the draft.

These are planning suggestions, not verified fare quotes, entry advice or reservations. Check time-sensitive details with the relevant provider or official source.

The Today Engine is a mobile planning tool for a day of your trip. Participants can submit a mood and optional note, and an eligible trip owner or admin can request a proposed day. Review the proposal before adding it to the itinerary.

Submitting a mood does not consume a day-generation allowance. Generating a day and using an available reroll are subject to plan limits.

Current native allowances are 2 generated days per trip on Free, 2 per day on Monthly and 5 per day on Annual. Reroll is a paid feature and uses the applicable generation allowance. Check the mobile app for the remaining allowance before generating again.

A Checks out badge means the generated plan passed the timing checks available for that day. Tight timing highlights a leg that may not leave enough travel time; open the result to review it.

The assessment depends on the route data and itinerary used at generation. Relevant edits clear it, and the badge does not guarantee service operation, accessibility or an on-time journey.

In the mobile app, open Safety > Emergency contacts to add up to five contacts. Supply the required email address and international phone number, and keep the details current. Ask the person whether they are willing and able to receive alerts before adding them.

Safety setup and alerts continue in the mobile app; the web app directs you there.

Set up a safety check-in in the mobile app, review its schedule and selected contacts, and confirm when prompted. If the configured escalation conditions are met after a missed check-in, Sorom can initiate contact alerts with available location information.

Permissions, connectivity and service availability affect both location and delivery. A check-in is not continuous monitoring or a substitute for contacting emergency services.

Eligible paid plans can attach safety check-ins to supported itinerary items in the mobile app. Review the suggested timing and enable the check-in explicitly. Changing trip details can require reviewing the related safety schedule.

The web app directs safety changes to the mobile app so an edit cannot silently change an armed safety workflow.

The mobile panic control initiates an alert to your configured emergency contacts, with available location information. The location may be current, previously recorded or unavailable. Follow the activation and cancellation controls shown in the app.

Delivery depends on permissions, connectivity and service availability. Sorom does not provide guaranteed emergency dispatch or continuous human monitoring; contact the local emergency service directly when urgent help is needed.

Eligible paid plans can use the mobile voice-panic integrations where supported. On iOS, a valid Siri or shortcut entry brings Sorom to the foreground and arms a short, cancellable countdown before the panic workflow proceeds. It does not silently dispatch an alert in the background merely because a shortcut was invoked.

Review and test the available setup instructions without sending an alert before relying on this access method.

Eligible mobile plans offer emergency audio or video recording as part of the supported safety workflow. Recording requires the relevant device permissions and is subject to operating-system indicators, background limits, connectivity and the app's controls.

Recording is not guaranteed to remain hidden or impossible for another person to stop. Do not rely on it as your only way to seek help.

Meetup PIN is an in-app, two-way meeting check. Follow the PIN exchange and confirmation steps with the person you are meeting, and review any linked check-in setup.

A successful PIN exchange confirms completion of that account-based workflow. It does not verify a person's legal identity or guarantee safe behavior. Optional identity verification is a separate feature.

Open the mobile app's identity-verification option when eligible and follow the provider's instructions. Availability and processing time can vary. Review the verification and privacy information before submitting identity documents.

A verification badge reflects that process; it is not a background check or a guarantee of another person's intentions or safety.

Emergency contacts do not need a Sorom account to receive supported email alerts. Eligible Annual safety alerts may also send SMS to the configured contacts, subject to regional availability and delivery.

Alerts can include available location information and the relevant event details. An alert being initiated does not confirm that a contact received or read it.

In the mobile app, open the journal composer, add your text and supported media, and review the audience before publishing. Link a location or itinerary where offered. Your profile settings and the post's visibility affect who can see it.

Journals are longer-lived travel posts, while Moments are designed to expire from the feed after 48 hours. Neither should be described as a permanent backup. Account deletion, moderation, your own deletion and applicable retention rules can affect content availability.

Review the audience shown when composing or editing a journal. A private account limits its protected content to approved followers; a public account can make public content visible more widely. Being a travel match is not the same as being an approved follower.

Use the post's location control to select the supported location details and review them before publishing. A location attached to a visible post can reveal where you are or have been, so avoid adding a private address or a location you do not want the audience to know.

Interesting Places is Sorom's community-submitted catalogue of places such as viewpoints, historical sites, local gems, nature and food spots. Browse the map or list, filter by category and open a place for its available details.

Community information can become outdated. Check access, opening conditions and suitability before visiting.

Use the mobile app's Interesting Places submission action and provide the required name, description, category, map location and photos. Follow the current submission and pending-review limits shown there. The web app directs submissions to the mobile app.

Submissions and added community photos go through moderation before becoming available. If a submission needs changes or is rejected, review the feedback and any available resubmission action. Approval is not a guarantee that every detail will remain current.

The current award is 50 Sorom Points for an approved Interesting Place submission. Check your Points history and the current earning rules in the mobile app. A pending or rejected submission does not earn the approval award.

Open a place and choose Add to itinerary, then select an eligible trip and review the new activity's date and details before saving. On the web, this works with your own supported private solo itinerary, without completing a profile. Group-trip changes continue in the mobile app.

Allow location access when you want nearby results, or choose a location manually. Use the map and category filters to explore the available catalogue. You can browse without granting device location access; distances depend on the location being used.

In the mobile app, open Settings > Account management > Change password and follow the current password requirements. On the web, use the account password controls where offered. If you cannot sign in, choose the password-reset option and follow the link sent to your account email.

In the mobile app, open Privacy settings and enable Private account. Protected profile content is then limited to approved followers, subject to the feature's sharing rules. Review follow-request and home-city visibility controls separately.

A private account does not automatically disable ConneXions discovery or end a Live session; manage those settings in their own features.

In the mobile app, open Settings > Account management and request a data export. Sorom prepares the supported account data and sends a private download link to your account email. Follow the link's displayed access or expiry instructions.

Delivery time can vary. If the email does not arrive, check spam and the account address, then use the available support or fallback instructions. Treat the downloaded file as personal information.

In the mobile app, open Settings > Account management > Delete account. Read the warning, enter DELETE when prompted and complete the email verification step. Only a successful deletion confirmation means the request has completed.

Account deletion is not a 30-day reversible deactivation. Export anything you need first. Cancel an Apple App Store or Google Play subscription separately through that store; deleting the Sorom account does not cancel store billing. Deletion cannot erase screenshots or downloaded copies held outside Sorom.

On the website and web app, use Privacy settings to change optional analytics consent. In the mobile app, use the Share usage data control in Privacy settings for optional product analytics.

AI data sharing is a separate control for features that need AI processing. Essential security and operational processing may still occur when optional analytics is off.

In the mobile app, open Settings > Notifications to adjust the available categories and channels, including social, itinerary, flight, Price Check and rewards updates. Device notification permissions also affect what reaches you.

Some essential account, verification, payment or safety messages have no optional category switch. That does not guarantee delivery: connectivity, provider availability and device settings can still affect an alert.

Open the mobile app's subscription screen, compare the current Monthly and Annual terms, and select a plan. The app store shows the local price, renewal period and any offer before you confirm. Check which store account is paying and keep its receipt.

Compare the features and total renewal price shown for each plan in the mobile app. Annual currently includes additional allowances and features, such as eligible identity verification and SMS safety alerts, while Monthly uses a shorter billing period. Choose based on the features you will use and the current store terms.

Cancel through the store that bills your subscription: use Subscriptions in your Apple account settings or Payments & subscriptions in Google Play. Follow the store's confirmation and check the displayed end date.

Removing the app or deleting your Sorom account does not cancel store billing. Access normally follows the paid entitlement period shown by the store and app.

When the paid entitlement ends, the account returns to the applicable Free features and limits. Paid functions such as ongoing flight tracking, email import and premium safety tools may no longer be available. Check the current plan screen for the exact limits before relying on a feature.

A subscription ending is not itself an account-deletion request. Your account and content remain subject to Sorom's normal account and retention rules.

For an App Store subscription, use Apple's refund-request process. For a Google Play subscription, use Google Play's order and refund process. Eligibility and handling depend on the store, location, purchase and applicable terms; Sorom cannot promise that a refund will be approved.

A booking refund is separate and follows that reservation's cancellation terms and support process.