1. Our Commitment to Safety
Sorom provides tools that can support preparation, check-ins and communication with configured contacts. These tools have operational limits and cannot guarantee identity, safe behavior, protection or emergency response.
This Safety Policy describes the available tools, their limitations and the community guidelines users are expected to follow.
2. Built-In Safety Features
Review the requirements, permissions and limitations of each mobile safety feature before using it. Keep a backup contact method and contact local emergency services directly for urgent help.
GPS Check-ins
Configure scheduled mobile check-ins and your emergency contacts. Review the current interval options, missed-check-in threshold and notification channels in the app. Reminders and contact alerts depend on permissions, connectivity and service availability. A separate duress PIN can request the configured alert workflow while showing an ordinary response, but does not guarantee that an alert is undetectable or delivered.
Itinerary-Linked Check-ins
Monthly and Annual subscribers can attach a safety check-in to an item on their itinerary, such as arriving at their accommodation or heading out on an activity. Itinerary check-ins are off by default and you turn them on one item at a time, so nothing is scheduled until you ask for it. What is worked out automatically is only the time and the place, taken from the item itself. A missed itinerary check-in alerts your emergency contacts the same way a scheduled check-in does.
Identity Verification
Where eligible, users can complete an optional government-ID and selfie check through Medallion. A badge records the completed process; it does not guarantee identity in every later interaction, intentions or safe behavior.
Panic Button
The panic button initiates an alert to configured emergency contacts with available location information. Delivery depends on permissions, connectivity and service availability. Sorom does not provide guaranteed emergency dispatch or continuous human monitoring. Contact local emergency services directly when urgent help is needed.
Voice-Activated Panic (iOS)
Monthly and Annual subscribers on iOS can set up a Siri phrase that raises a panic alert hands-free, for the times when you cannot safely reach or unlock your phone. You create the phrase yourself in Apple's Shortcuts app rather than in Sorom, and Sorom never stores it; our setup screen only walks you through the steps. Once it is in place, the alert reaches the same emergency contacts as the panic button. This feature is available on iOS only.
Emergency Audio and Video Recording
Monthly and Annual subscribers can enable emergency recording, which captures audio, and video as well if you choose, when you raise a panic alert, trigger voice-activated panic, or enter your duress PIN, so that there is a record of what happened. It stays off until you turn it on, and turning it on requires your explicit consent in the app plus microphone and, for video, camera permission on your device. A recording raised by a panic alert, including hands-free voice activation, is one you start yourself: the app shows a control to stop it, and your device shows its own recording indicator while it runs. A recording triggered by your duress PIN is audio only, and the app deliberately shows no sign of it, so that someone looking over your shoulder does not see that a recording is running; your device's own recording indicator still behaves as your operating system dictates. When a recording completes, we email a secure download link to your emergency contacts, either the contacts you selected for that alert or all of your emergency contacts if you selected none. Download access expires 60 days after the recording session is created. Expired recordings are scheduled for automatic cleanup; temporary service failures may delay deletion, which is retried. You can turn recording off at any time in Settings, and you are responsible for complying with the recording laws that apply where you are.
Meetup PIN Verification
The mutual meetup PIN links an in-person encounter to a Sorom account. It is separate from government-ID verification and does not establish that a person or meeting is safe.
3. Emergency Contacts
We strongly recommend all users set up emergency contacts within the app. Your emergency contacts can:
- Receive alerts if you miss scheduled check-ins
- Receive a panic-button alert, subject to the delivery limits described above
- Receive your location information in emergency situations
- Be linked to other Sorom users for easy in-app communication
Manage emergency contacts through the app’s settings. For eligible Annual subscribers, configured contacts may also receive SMS alongside email, subject to delivery and regional availability. Faster response is not guaranteed.
4. Community Guidelines
To maintain a safe community, all Sorom users must agree to:
4.1 Respectful Behavior
- Treat all users with respect and dignity
- Honor commitments made to travel partners
- Communicate honestly and transparently
- Respect boundaries and personal space
4.2 Prohibited Conduct
- Harassment, bullying, or intimidation of any kind
- Creating fake profiles or misrepresenting your identity
- Sharing inappropriate or explicit content
- Soliciting money or promoting scams
- Any form of discrimination based on race, gender, religion, nationality, or other protected characteristics
- Using Sorom for purposes other than travel connection (e.g., dating, business solicitation)
4.3 Content Guidelines
- Share authentic travel experiences and content
- Do not post content that violates others' privacy
- Do not share content promoting illegal activities
- Respect copyright and intellectual property rights
5. Meeting Travel Partners Safely
When meeting someone from Sorom for the first time, we recommend following these safety practices:
5.1 Before Meeting
- Use in-app chat to get to know your potential travel partner
- Video chat before meeting in person when possible
- Check their profile for verification badges
- Review their travel history and ratings from previous partners
- Share your plans with friends or family outside the app
5.2 During the Meetup
- Meet in a public place for the first time
- Use the Meetup PIN verification feature
- Activate GPS check-ins before your meeting
- Keep your phone charged and accessible
- Trust your instincts — if something feels wrong, leave
5.3 During Your Trip
- Maintain regular check-ins with emergency contacts
- Keep important documents secure and accessible
- Have backup plans and emergency funds
- Stay aware of your surroundings
6. Reporting and Moderation
We take reports seriously and have a dedicated team to review and act on safety concerns.
6.1 How to Report
- Use the report button on any profile, message, or content
- Contact us directly at safety@sorom.co
- Reports are handled confidentially and reviewed by the safety team. Response times may vary. For an immediate emergency, contact local emergency services rather than waiting for a report response.
6.2 What Happens When You Report
- Our safety team reviews the report
- We may contact you for additional information
- Appropriate action is taken based on our investigation
- Actions may include warnings, temporary suspensions, or permanent bans
6.3 User Blocking
You can block any user at any time. Blocked users cannot see your profile, contact you, or match with you. Your safety and comfort are our priority.
7. Post-Travel Ratings
After traveling together, users can rate their experience with their travel partner. This system helps the community by:
- Building trust through verified travel experiences
- Highlighting reliable and respectful travel partners
- Providing transparency about user behavior
- Allowing users to share both compatibility and safety feedback
Ratings include separate scores for compatibility and safety, helping future travelers make informed decisions.
8. Data Protection
Your safety also means protecting your personal information:
- Location visibility depends on the feature and audience you choose. Approximate map positions cannot guarantee anonymity if profiles, photos, messages or other shared content reveal more.
- Emergency contact information is encrypted
- Safety check-in data is only shared with your designated contacts
- All data transmission is encrypted using industry-standard protocols
For more details, please review our Privacy Policy.
9. External Resources
In addition to our in-app safety features, we encourage users to familiarize themselves with general travel safety resources:
- Register with your country's embassy when traveling abroad
- Research your destination's local emergency numbers
- Consider travel insurance for your trips
- Keep digital and physical copies of important documents
10. Contact Our Safety Team
If you have safety concerns, questions about our safety features, or need to report an urgent issue, please contact us:
Safety Team Email: safety@sorom.co
General Support: support@sorom.co
For immediate emergencies, please contact your local emergency services first, then use the panic button in the app to alert your emergency contacts.