Deleting Your Sorom Account
We understand that you may want to delete your Sorom account. This page explains what happens when you delete your account, important information to consider, and how to complete the deletion process.
What Happens When You Delete Your Account
When you choose to delete your Sorom account, the following will occur:
- Profile and public activity removal: Your profile picture, bio, travel history, journals, moments, ratings, and all public content will be permanently removed from the platform.
- Personal data elimination: Your personal information including your name, email address, phone number, and any other information you provided will be deleted from our active systems. Account deletion is subject to the exception for separately retained administrative points-adjustment audit records described in Section 7 of the Privacy Policy.
- Match and connection data: All your ConneXions matches, chat histories, and travel partner connections will be permanently deleted.
- Itineraries and travel plans: Any saved itineraries, trip plans, and booking references will be removed from your account.
- Subscriptions: Deleting your Sorom account does not cancel subscriptions billed by the App Store or Google Play. Cancel any active subscription in the store before deleting your account to stop future renewals.
- Loss of access: You will lose access to all app features, travel partner matching, exclusive benefits, and accumulated points.
Important Notes
Account deletion is permanent and irreversible. Once your account is deleted, we cannot recover your data, content, matches, or any other information associated with your account.
- Data retention period: After you request deletion, your data will be removed from our active systems within 30 days. Anonymized backup data may be retained for up to 12 months for legal compliance and security purposes. Account deletion is subject to the exception for separately retained administrative points-adjustment audit records described in Section 7 of the Privacy Policy.
- Legal obligations: Some anonymized data may be retained to comply with legal requirements, resolve disputes, or enforce our Terms of Use.
- Copies held outside Sorom: Account deletion cannot remove screenshots, downloaded files, or other copies saved outside the service.
- Third-party services: Deletion from Sorom does not affect accounts you may have created with third-party services (like booking confirmations sent to your email).
- Separate administrative points-adjustment audit records are retained as a record of adjustment requests and decisions. They can include identity snapshots, request reasons and supporting information. Account deletion and points-balance expiry do not erase these records, and currently no automatic purge is active for them. This exception does not limit your existing access, correction or deletion-request rights; contact privacy@sorom.co to exercise those rights.
If you have any questions about account deletion or need assistance, please contact our support team at support@sorom.co.
How to Delete Your Account
Follow these steps to delete your Sorom account:
- Open the Sorom app and sign into your account.
- Go to Settings by tapping on your profile icon in the bottom navigation, then tapping the gear icon in the top right corner.
- Navigate to Account Management by scrolling down and selecting "Account Management" from the settings menu.
- Select "Delete Account" and review the information about what will happen when you delete your account.
- Confirm your decision by following the on-screen prompts. You may be asked to enter your password or verify your identity.
- Complete the on-screen process. If deletion does not complete, contact support@sorom.co for assistance.
Additional Options
Before deleting your account, you may want to consider these alternatives:
Export Your Data
You can request a copy of your data before deleting your account through Settings → Account Management → Export Data. When an export succeeds, Sorom sends a private download link to your account email. If email delivery fails, follow the on-screen instructions or contact support.
Privacy Settings
If privacy is your concern, you can adjust your settings to limit visibility of your profile and content. Go to Settings → Privacy to set your account to private, control who can see your location, or disable product analytics.
Contact Us
If you have questions about the deletion process, need help accessing your account to delete it, or have concerns about your data, please reach out to our support team:
Email: support@sorom.co
Privacy inquiries: privacy@sorom.co