1. Agreement to Terms
Welcome to Sorom! These Terms of Use ("Terms") govern your access to and use of the Sorom mobile application, website (sorom.co), and related services (collectively, the "Services") operated by Sorom Inc. ("Sorom," "we," "us," or "our").
By accessing or using our Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you may not use our Services.
2. Eligibility
To use Sorom, you must be at least 18 years of age, be legally able to enter into binding agreements, not be prohibited from using the Services under applicable law, and not have been previously banned from our Services. By creating an account, you represent and warrant that you meet all eligibility requirements.
3. Account Registration
3.1 Account Creation
To access most features, you must create an account by providing a valid email address, a secure password, your date of birth, and your name.
3.2 Account Security
You are responsible for maintaining the confidentiality of your login credentials, all activities that occur under your account, and notifying us immediately of any unauthorized access. We are not liable for any loss resulting from unauthorized use of your account.
3.3 Account Accuracy
You agree to provide accurate, current, and complete information. You must update your information if it changes.
4. Acceptable Use
4.1 Permitted Uses
Sorom is a social travel platform designed to connect solo travelers with compatible travel companions, share travel experiences through journals and moments, plan and coordinate trips through itineraries, communicate with other travelers, and book travel accommodations as a Premium feature.
4.2 Prohibited Conduct
Harmful Behavior. You agree not to harass, bully, stalk, threaten, or intimidate other users; post hate speech, discriminatory content, or violent threats; engage in any form of fraud, scams, or deceptive practices; impersonate others or misrepresent your identity; or solicit personal information from minors.
Illegal Activities. You agree not to violate any applicable laws or regulations, facilitate or promote illegal activities, engage in human trafficking or exploitation, or distribute controlled substances.
Platform Abuse. You agree not to create fake or multiple accounts, use automated systems, bots, or scripts to access the Services, attempt to gain unauthorized access to systems or data, interfere with or disrupt the Services, circumvent security measures or rate limits, scrape, harvest, or collect user data, or use the Services for commercial spam or advertising.
Content Violations. You agree not to post sexually explicit or pornographic content, content depicting violence or graphic injury, content that infringes on others' intellectual property rights, malware, viruses, or harmful code, or others' private information without consent.
4.3 Safety Guidelines
When meeting other Sorom users in person, we recommend that you meet in public places initially, inform trusted contacts of your plans, use our Safety Check-in and Meetup PIN features, and trust your instincts—if something feels wrong, leave.
Sorom is not responsible for offline interactions between users. We encourage safe travel practices but cannot guarantee the behavior of other users.
5. User Content
5.1 Your Content
"User Content" includes any text, photos, videos, audio, and other materials you post, upload, or share through the Services. You retain ownership of your User Content. By posting content, you grant Sorom a non-exclusive, royalty-free, worldwide license to host, store, and display your content, reproduce and modify content for technical purposes such as resizing images, and share content according to your privacy settings. This license ends when you delete your content or account, except for content shared with others, which may persist in their copies.
5.2 Content Standards
You represent and warrant that your content is original or you have rights to share it, does not violate any third party's rights, complies with these Terms and applicable laws, and does not contain false or misleading information.
5.3 Content Moderation
We may, but are not obligated to, review content before or after posting, remove content that violates these Terms, suspend or terminate accounts for violations, and report illegal content to authorities.
6. Travel Matching
6.1 Matching System
Sorom's matching system connects users based on personality compatibility using the Big Five assessment, travel preferences and styles, activity interests, and availability and destination preferences.
6.2 Live Connexions
Live Connexions allows users to share their real-time location with nearby travelers. Participation is always opt-in. Sessions are time-limited (15 minutes to 4 hours). Location is only visible to other active Live Connexions users within your set radius. You can end your session at any time. Premium users have access to extended session durations.
6.3 Match Limitations
Free Users receive 7 match requests per week, a maximum of 5 active matches at a time, and matches that expire after 7 days of inactivity. Premium Users receive unlimited match requests, unlimited active matches, and no match expiration.
6.4 Disclaimer
Compatibility scores are suggestions, not guarantees. We cannot guarantee the accuracy of other users' profiles, the safety of in-person meetings, or successful travel companionship. Users are responsible for their own safety and judgment.
7. Premium Subscription
7.1 Subscription Options
Sorom offers premium subscriptions with enhanced features including unlimited matching, advanced compatibility insights, flight tracking, hotel booking access, identity verification through Medallion, AI Travel Advisor, points and rewards benefits, and offline itinerary access.
7.2 Pricing & Billing
Subscription pricing is displayed at time of purchase. Subscriptions are billed through Apple App Store or Google Play Store. Prices may vary by region and are subject to change.
7.3 Free Trial
If offered, free trials convert to paid subscriptions automatically unless cancelled, require cancellation before trial ends to avoid charges, and are limited to one per user or payment method.
7.4 Cancellation
You may cancel your subscription at any time through your device's app store settings. On iOS, go to Settings → Apple ID → Subscriptions → Sorom. On Android, go to Google Play → Subscriptions → Sorom. Cancellation takes effect at the end of your current billing period. No refunds are provided for partial periods.
7.5 Refund Policy
Refund requests are handled by Apple App Store or Google Play Store according to their respective policies. Sorom does not process refunds directly.
8. Booking Services
8.1 Hotel Bookings
All users can search and book hotels through our partnership with Hotelbeds. Premium subscribers receive reduced service fees and earn points on eligible bookings. Sorom acts as an intermediary, not the hotel provider. Booking terms, cancellation policies, and refunds are determined by the hotel. Prices shown may not include all taxes and fees. Availability is not guaranteed until booking confirmation.
8.2 Points & Rewards
Points are earned through referrals and eligible bookings. Points expire after 18 months of inactivity, have no cash value, and cannot be transferred. Sorom reserves the right to modify the points program.
9. Itineraries
9.1 Itinerary Features
Users can create, share, and collaborate on travel itineraries with features including flight, lodging, and activity tracking; participant collaboration; expense splitting; document storage for Premium users; and export functionality.
9.2 Itinerary Retention
For Free Users, itineraries are automatically deleted 72 hours after the trip end date, with a warning sent 48 hours before. For Premium Users, itineraries are retained indefinitely unless manually deleted.
9.3 Flight Information
Flight schedules and status are provided through third-party APIs including Amadeus and Flightstats. We do not guarantee the accuracy of this information. Always verify flight details with your airline.
10. Intellectual Property
10.1 Sorom's Rights
The Services, including design, features, content, logos, and trademarks, are owned by Sorom Inc. and protected by intellectual property laws. You may not copy, modify, distribute, or reverse-engineer any part of the Services without permission.
10.2 Feedback
If you provide suggestions, ideas, or feedback about the Services, you grant Sorom the right to use such feedback without compensation or attribution.
11. Third-Party Services
The Services may integrate with or link to third-party services including Google Places for location search, Amadeus and Flightstats for flight data, Hotelbeds for hotel bookings, Medallion/Authenticate for identity verification, RevenueCat for payments, Vonage for SMS notifications for safety features, and PostHog for product analytics. Your use of third-party services is subject to their respective terms and policies. Sorom is not responsible for third-party services.
12. Privacy
Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and share your information.
13. Account Suspension & Termination
13.1 By You
You may delete your account at any time through Settings → Account Management → Delete Account. Deletion removes your profile and content, cancels any active subscriptions with refunds per app store policy, and is irreversible after processing.
13.2 By Sorom
We may suspend or terminate your account if you violate these Terms, receive excessive reports from other users, engage in fraudulent or illegal activity, or provide false information. Automatic suspensions include a 24-hour suspension for 25 or more reports in 3 months, a 7-day suspension for 100 or more reports in 6 months, and permanent ban for severe violations. We may also terminate accounts for inactivity or discontinuation of Services.
14. Disclaimers
14.1 Service Availability
THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE.
14.2 User Interactions
SOROM IS NOT RESPONSIBLE FOR THE CONDUCT OF ANY USER, WHETHER ONLINE OR OFFLINE. YOU ARE SOLELY RESPONSIBLE FOR YOUR INTERACTIONS WITH OTHER USERS. WE ENCOURAGE CAUTION AND GOOD JUDGMENT.
14.3 Travel Risks
Travel involves inherent risks. Sorom does not guarantee the safety of any travel arrangements, destinations, or activities. You assume all risks associated with travel.
15. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, SOROM SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES. SOROM'S TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT YOU PAID TO SOROM IN THE 12 MONTHS PRECEDING THE CLAIM, OR $100, WHICHEVER IS GREATER. THESE LIMITATIONS APPLY REGARDLESS OF THE THEORY OF LIABILITY.
Some jurisdictions do not allow certain limitations, so some of the above may not apply to you.
16. Indemnification
You agree to indemnify, defend, and hold harmless Sorom Inc., its officers, directors, employees, and agents from any claims, damages, losses, or expenses including legal fees arising from your use of the Services, your User Content, your violation of these Terms, or your violation of any third party's rights.
17. Dispute Resolution
17.1 Informal Resolution
Before filing a formal claim, you agree to contact us at legal@sorom.co to attempt informal resolution. Many disputes can be resolved this way.
17.2 Arbitration Agreement
For users in the United States, any disputes that cannot be resolved informally shall be resolved through binding arbitration rather than in court, except that either party may bring claims in small claims court. This arbitration agreement does not preclude you from bringing issues to the attention of government agencies.
17.3 Class Action Waiver
YOU AGREE TO RESOLVE DISPUTES ON AN INDIVIDUAL BASIS AND WAIVE ANY RIGHT TO PARTICIPATE IN A CLASS ACTION LAWSUIT OR CLASS-WIDE ARBITRATION.
17.4 Governing Law
These Terms are governed by the laws of the State of Delaware, USA, without regard to conflict of law provisions.
18. General Provisions
18.1 Changes to Terms
We may modify these Terms at any time. We will notify you of material changes by email or in-app notification. Continued use after changes constitutes acceptance.
18.2 Entire Agreement
These Terms, together with the Privacy Policy, constitute the entire agreement between you and Sorom regarding the Services.
18.3 Severability
If any provision of these Terms is found unenforceable, the remaining provisions will continue in effect.
18.4 No Waiver
Our failure to enforce any provision does not waive our right to enforce it later.
18.5 Assignment
You may not assign your rights under these Terms. Sorom may assign its rights to any successor or affiliate.
19. Contact Information
For questions about these Terms, please contact us:
Email: legal@sorom.co
Support: support@sorom.co